FAQs

The majority of our items sold are in their frozen state unless stated otherwise with the word Fresh. All Fresh items will be packed together with a bag of ice on top of it in a white plastic bag with the Fish labels pasted outside, please take note of the Fresh Fish below. The Fresh items will be placed on top of the frozen items. Items are usually delivered in a Freezer truck. Also sometimes, items that have a higher fat content or are thin at the edges, may melt slightly faster than other frozen items.

With every home delivery, a complimentary cooler bag is provided to ensure that the frozen products are kept in their frozen condition. Ice packs are only given when there is/are Fresh Products to ensure the freshness of the items. We do not provide dry ice.

Please drop a call to 67773939 and look for the Home Delivery Department to get in contact with our staff who will provide further instructions! If you wish to add an item, you must do so 24 hours before the stipulated delivery date.

This will be on a case-by-case basis. Firstly, we do not deliver on Sundays & Public Holidays. Secondly, if you place an order and make payment before 1:00 pm the day before, the goods can be delivered the next working day! (ie: If you have placed your order on Monday at 10:00 am, the earliest it can be delivered will be the following day (if your order is placed by 1:00 pm the day before), Tuesday. However, if the order is placed on Monday at 1.01 pm, the earliest delivery date will be, Wednesday). If somehow you have your order accepted past the 1:00pm mark on Saturday, or if you placed your order on Sunday (Office is closed), the next delivery date should be a Tuesday. Thirdly, certain areas might experience a delay in the delivery timing, especially during peak periods. Our delivery timing is usually between the hours of 11:00 am to 6:00 pm & we do not have time slots but what we can do is alert the drivers should you need it a little earlier than 12pm and they will do their best to send it to you as soon as possible. Sometimes, unfortunately, due to unforeseen circumstances, customers may experience a delay in their deliveries. We do apologize for any delays and seek your understanding in this matter. If you need an estimated time of arrival, please give us a call on the day of delivery.

All sales are final. To ensure a smooth process, please check all items upon receiving them. If a product/s delivered is/are damaged or incorrect, our delivery guys will take necessary actions on site. If not, please contact us within 24 hours at +65 6865 0250 or +65 6865 0252 (Monday – Friday 8.30 am to 5:00 pm, Saturday 8.30 am to 1:00 pm) or email us at onlineorder@songfish.com.sg. We will make the necessary arrangements depending on the situation. For any follow-up purposes, submit a photo/video of the damaged/incorrect item/s. Please note that for any items to be returned to us in exchange, the goods that we take back must be in their original condition before we give you the correct/replacement items.